Customer Success: The Heart of Growth and Retention Strategies

It’s time for Customer Success Management (CSM) to take center stage. For too long, this pivotal function has been undervalued—confined to solving problems rather than driving the growth and retention strategies that fuel sustainable success.

That changes now.

In collaboration with Chorum, we’re thrilled to present an interview-led report that redefines the role of Customer Success. Discover why CSM is more than just a support line—it’s the backbone of sustainable growth, operational scalability, and customer retention strategies.

Why Customer Success Drives Business Retention and Growth

Teaming up with Chorum, we're unleashing our first interview-led report that delves deep into the challenges plaguing the CSM space. We're flipping the script on how businesses perceive CSM – it's not just a support line; it's the beating heart of growth and retention strategies.

Are we taking Customer Success seriously enough? You'll have to download our upcoming free report to find out for sure...

Inside this free report:

✔️ The CSM role defined (hint: it's not Customer Support). 

✔️ Growth-driven KPIs within the CS function.

✔️ Best practices for setting up an effective CS team. 

✔️ How to increase retention rates through Customer Success. 

✔️ How to empower CSMs.

This is an interview-led report, meaning you'll gain access to insights and experiences from:

🚀 Alice Edwards, Director of CS at Futr

🚀 Amanda Ismail, Customer Onboarding APAC at Bynder 

🚀 Amolakh Calais, Head of Revenue at Cobweb 

🚀 Andrew Brock, Former Head of CS at MYOB 

🚀 Andrew Szmytka, CS Leader APAC at Gloat 

🚀 Bhumika Arora, Founder & CCO of Ruffday 

🚀 Carmen Gallagher, Managing Director at INgaged Pty Ltd

🚀 Felix Von Gellhorn, CS Director at Wirely

🚀 Gary Rubenstein, Head of CS APAC at WalkMe™

🚀 Steven Ly, Head of CS at Strongroom AI

🚀 Zach Pinfold, Supply Chain Manager - CS at CoRsafe (NTI)

🚀 Jessica Jeffries, Co-Founder & CEO of Chorum